Adding Payees
To add a new payee, navigate to the Bill Pay section of your online banking dashboard or mobile app. Enter the payee name and NexTier Bank's system will attempt to match it against our database of over 30,000 registered billers. If a match is found, the payee's payment address and account details pre-populate automatically. For payees not in the database, enter the mailing address manually.
You will need your account number with the payee (found on your statement or invoice). Once added, the payee remains in your list permanently until you delete it. There is no limit on the number of payees you can maintain. Many Butler County customers add local service providers, municipal utilities and township offices alongside national billers for comprehensive payment management.
Scheduling and Tracking Payments
After selecting a payee, enter the payment amount and choose either "Pay Now" (processes immediately) or "Schedule" (pick a future date). For recurring payments, select the frequency and NexTier Bank handles the rest. Every payment — pending, processed and delivered — appears in your payment activity log with its confirmation number, amount, payee and status.
If you need to cancel a pending payment, you can do so at any time before the processing cutoff (typically 4:00 PM ET on the scheduled date). Already-processed electronic payments cannot be reversed through bill pay; contact 724-543-2900 for assistance with payment disputes. NexTier Bank's bill pay guarantee ensures that if a payment arrives late due to our error, we will cover any resulting late fees charged by the payee.